Vast.ai Inc Reviews

32  Great
TrustScore 4 out of 5

3.9

In the Cloud Computing Service category

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Reviews3.9

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Rated 5 out of 5 stars

One of the best sites to get cheap gpu…

One of the best sites to get cheap gpu vps. I used it to host stable diffusion models, used both their trusted datacenter gpus and gpus from 3rd party hosts. the trusted data center gpus are flawless, no charging for data usage, has many open public ports, high uptime. no complaint tbh.


But be careful with 3rd party gpus as they are not too reliable. I once rented 3rd party provider's gpu which costed a whopping $30.00 for 1TB data usage. Be careful about it and check internet costs and other specs carefully before renting 3rd party gpus.

Date of experience: February 04, 2024


Rated 5 out of 5 stars

FloatScale.com launched its AI Data…

FloatScale.com launched its AI Data Center and soon needed to fill capacity quickly. Vast.ai has the best expertise in this. As early adopters we don't seek perfection just mutual understanding. Vast.ai support helped us out within minutes. You can't get that anywhere else. The world is changing for the better and companies like ours are set to accelerate things together. Thank you!

Date of experience: November 17, 2023


Rated 5 out of 5 stars

If you use verified machines then it's an amazing and cheap service

Non verified machines may be bad, offering bad connections and may be unavailable once rebooted, hence the many bad reviews. For this reason, I suggest you to only stick with verified datacenters. I rented an A4000 GPU for many hours and I've never had any problems with internet speed or availability. The price is very convenient at about 0.16$/h. Nothing to complain about, for me it was essential to train some DL models at a small price. Very recommended.

Date of experience: January 18, 2024


Rated 1 out of 5 stars

scam website

scam website. always throttles your download speed to get more money out of you and never refunds it, many instances break or don't work and you're of course charged and not refunded.

Customer support don't do anything they're useless - complete scam I will never be using this website again.

Date of experience: January 04, 2024

Reply from Vast.ai Inc

Hello,

It sounds like you got fairly frustrated using our service. The download speeds can vary depending upon your Internet connection, the way you are connecting to the server, and other factors. The Cloud sync option typically ensures the data transfer is saturated at maximum capacity.

You can stop the instance which stops all GPU rental charges and then download your files. That would have saved you any GPU charges incurred while waiting.

I'll request information through TP here and see if we can't refund some of your charges for your fustration.


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Rated 3 out of 5 stars

Livechat is lacking, servers are good but a lot of waiting time

The computation power is there, and is good, your server wont crash and it will work well, however there's a bit of shortage since a lot of times you cant use your own server because the gpu is being used by another user, and while you wait for it to be avayable you are still getting billed for the storage.

At start, I had a terrible experience where some misleading text would lead to some unexpected payments, but finally the support team realised the mistake and refunded the full amount, so I'm OK with that.

Is vast.ai worth it? If you don't mind waiting for your turn while paying storage and also can get thru the misleading text, servers arent bad...

Date of experience: September 30, 2023

Reply from Vast.ai Inc

We aim to respond quickly on customer support but due to time zone differences (we are based on Pacific time), there can sometimes be a delay in response.

EDIT

We pulled up your customer information and saw that your customer support chat request didn't get resolved. We have issued a refund for the misunderstanding and for your feedback.

FYI for any readers - Our billing system is similar to Amazon Web Services and Google Cloud Compute where you get autobilled for usage at certain billing thresholds. We don't delete instances automatically, so if you leave something running it will accumulate storage charges which will then trigger autobills. Check the billing page for details. Always delete instances on Vast.ai when you are done using them.




Rated 5 out of 5 stars

The best prices and options for…

The best prices and options for consumer GPUs and easy to start and scale up. Some machines don't work for various reasons though so you end up having to test and eval them yourself. Support is active and helpful during US office hours, not as much off hours. Still the best place for cheap GPU compute.

Date of experience: September 19, 2023


Rated 5 out of 5 stars

Incredible support people there

Incredible support people there. Super fast support responses. I had a hiccup with my first GPU instance there but they guided me in the right direction and stayed with me until I had a proper instance running.

I love the service already.

Date of experience: December 05, 2023


Rated 5 out of 5 stars

My favourite webaite for working with Stable Diffusion

My favourite service for Stable Diffusion. Really love this website. Good prices for renting GTX4090. All informations are clear. I'm using vast.ai servers for about 4 months already and I didn't encounter any disconnects yet. All negative comments here seems to be written by people with low IQ who can't read FAQ or are too lazy to read things and then cry. Anyway, website is great. All you need to do is to get a server with good learning rate and low ports amount. Then it should work great.

Date of experience: July 09, 2023

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Rated 1 out of 5 stars

Horrible experience

Horrible experience! There was no confirmation email sent to the main box nor spam (waited and refreshed after 24 hours) so I couldn't use the service even if I credited the account with 10$. So basically useless.

Also, I forgot my password, and after trying to reset my password, the button reset doesn't work on multiple browsers.

Don't use it !!

Date of experience: July 20, 2022

Reply from Vast.ai Inc

Hello, sorry you had a bad experience. We typical respond within 20 minutes on the website chat and can resend emails or see why they are not going through for account verification.


Rated 5 out of 5 stars

Vast.ai offer is strong

Despite some raw edges, Vast.ai offer is strong. I managed to escape this crappy Kaggle-to-Colab-and-back tinkering with frequent disconnects and got very powerful and manageable workflow with remote jupyter kernel from vast.ai machine inside local VS Code.

Date of experience: December 01, 2020


Rated 2 out of 5 stars

You get what you pay for...

The service is cheap but the on-demand instance randomly disconnected me after a few days. Luckily I could reconnect before anyone else jumped on, otherwise it would be a total loss - all data gone. As expected customer service is nonexistent - "we'll be with you in just a minute" = infinite hold

Date of experience: October 30, 2021

Reply from Vast.ai Inc

Hello. Apologies our customer service did not get back to you. We aim for 20 minute chat response but mainly work PT hours and do sometimes get a high volume of requests. Your data is never deleted or lost without consent, I think you are not clear about how the system works. No other user can "jump on" a machine when you have it rented on-demand.

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Rated 1 out of 5 stars

very bad site

very bad site, waste of time and money
very bad support
they don't help you at all
instances disconnect after a while and data will be lost
stay away from this site


EDITED: 100% scam, machine down randomly, 100% scam, data lost, without any notice

Date of experience: December 31, 2023

Reply from Vast.ai Inc

Hello,

We apologize for any downtime with our support. It was a major US holiday on Jan 1st.

We would need more information to see what happened to your instance and have requested it through Trustpilot. There are many software issues that can cause problems that are not related to hardware.


Rated 5 out of 5 stars

Nick

Nick, as a chat assistant, shines with his exceptional knowledge and approachable style. He provides precise, thoughtful responses promptly, making complex topics easily understandable. His friendly demeanor and expertise make every interaction both helpful and enjoyable.

Date of experience: December 14, 2023


Rated 4 out of 5 stars

Cheap and usable

Cheap and usable, can't ask for more.
Only downside is expensive data transfer charges.
Otherwise fine.

Date of experience: January 11, 2021

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Rated 1 out of 5 stars

Watch out when you use this service

Watch out when you use this service. they will keep charging when you stop the service. and for me, it was not clear that that was the case so I had to pay even if i didn't use the service.. could not get a refund or anything. really disappoining.. and such a waste...

Date of experience: October 27, 2022

Reply from Vast.ai Inc

Sorry you had that issue. We have a clear warning where you enter your credit card that storage fees accumulate on stopped instances. We also have a warning when you stop the instance that storage charges will accumulate, which you have to click. As you could understand, we do not want to delete data and storage is not free on the platform.


Rated 5 out of 5 stars

Good service

The service Is good and Very user friendly and cheap.
Also support Is really nice and friendly but they take sometime to reply to us.
Overall gread experience.

Date of experience: August 09, 2021