Fully refunded
My son, 15 yrs, had subscribed to their service, and it took four months before we noticed. I contacted them and request a full refund since their own Terms and Conditions state clearly that you must be 18 years old (or of legal age in your country) before subscribing, so they should have verified his age before accepting it. In fact they asked for the age when he took the test, so I would assume that should have been enough to cancel the subscription. Anyway, they have refunded the sum in full. I cannot rate the service since I have not used it, for their support I would rate 5 stars, but for the fact that they don't verify the age, I cannot get over 3.
Date of experience: February 19, 2024