RENAULT ANNOUNCES THE CREATION OF RENAULT CONSULTING

• On October 1, 2007, Renault created Renault Consulting, a consulting and training firm made up of Institut Renault and Renault's Organization and B2E departments. Its aim is to improve the Group’s effectiveness and help it attain its objectives.
• External clients account for 50% of the activity of Institut Renault, and Renault Consulting will continue to provide its services to help them achieve operational excellence.
• Michel Gambier is appointed Chairman of Renault Consulting.

Institut Renault: proven field expertise

Institut Renault was created in 1989 as an advisory service to boost the Group’s performance. Its distinctive, pragmatic approach tailored to the needs of clients, participative methods and rapid, quantifiable results made it a key partner for the Alliance as well as for outside companies.
The institute works together with its corporate clients to help define their vision and strategy, optimize the management of human resources and processes and deploy a global policy. It supplies the models and guidelines for sustainable improvement.
For example, it set up collaborative tools to enhance employee efficiency and helped adapt Nissan's Total Quality methods to Renault’s working environment. It also contributed to the development and deployment of Renault Excellence Plan 4 to improve service quality throughout the network.

An international organization

Since 1991, the institute has also offered its services to companies outside the Group.
Today, its activity is evenly divided between the Renault-Nissan Alliance and external clients. Renault Consulting is well-positioned to help its clients meet the challenges of globalization thanks to an international network that includes four institutes in Europe (Spain, Great Britain, Italy and Poland) supported by a network of partners in the United States, India and Romania. Its aim is always to transfer skills and expertise to the client. In 2006, Renault Consulting generated €26 million in revenues.

Organization Department: organizing for efficiency

The Organization Department’s mission is to help Renault's management optimize its organization. It also acts as advisor when calling on outside consulting firms and
supports Renault’s change management.

Business to Employee Department

This department defines and deploys the Group’s B2E strategy. It provides the services, methods and tools used by employees to manage products, work together and exchange information when not in the office. The B2E department is also responsible for the performance of the projects deployed.

Michel Gambier

Michel Gambier joined the Renault group in 2005 as Vice-President, Customer Quality in the Group’s Quality Department with the objective of increasing customer satisfaction in sales and after-sales.
Michel Gambier spent the first part of his career in the aeronautics industry in the production, programs, quality and after-sales sectors.
He is a specialist in change management and progress plans. He is 56 years old and is a graduate of the Ecole Catholique of the Arts et Métiers engineering school in Lyons.

sursa: renault.com